Fans outside of North America are defaulted to a refund. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Also how can stubhub charge me $176 when I never received any money for this purchase. Still haven't received refund. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. No longer was it offering full refunds, only a 120. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. At the same time, buyers expect immediate refunds. September 15, 2021 hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. They said there was nothing else that they could do. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Checked my status for my refund on two events. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. How is this legal for them to keep MY money? As your event is postponed you are in limbo. We will process the refund to your original payment method within 5 days. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. My order for $402.19. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. a cash refund, but that cash refunds remained the default. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. "These consumers made a deal with StubHub," he said. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. This cookie is set by GDPR Cookie Consent plugin. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. If you sell on Stubhub they will waive the sellers fee. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. this company sucks. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Stubhub stole $770 from. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. Didn't find out until day before event. Wrong seats. Said cancellation was glitch. $868.64 is a lot of money especially now to just throw away. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. At NO stage did they advertise this game as a TBA or TBC date and time. be around to get first dibs at floor seats, on 09/20/2012 I went These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Thanks. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. what should I do? The original purchase has aged off my account history. We were so excited to go together and experience this momentous event! It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. the issue is on her radar and anyone affected should file a complaint with her office. Cops said to all the r maiming people that we would get our refunds back! 2023, Hearst Television Inc. on behalf of WCVB-TV. We were not the only ones. Copyright 2023 Xperiology. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I simply do not understand how this can happen. Never use stubhub again. Received only one of two tickets in one package. i have tried to call several times but have been on hold >3 hours on 2 occasions. We also use third-party cookies that help us analyze and understand how you use this website. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. This was an unauthorized, unreasonable charge. Needless to say, this concert never happened. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. This website uses cookies to improve your experience while you navigate through the website. Immediately called StubHub customer service. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. He was waiting for someone else to send them to him. IndustryLegalTop Story A total ripoff! StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I am beyond angry and disappointed. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . If it is postponed/rescheduled, the tickets are still valid. I was not able to enter the concert . If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. It not I guess it is small claims. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. The company blamed the difficulty of recouping from sellers during the pandemic. Putting the money back in StubHub's money-back guarantee. The FanProtect Guarantee is StubHub return policy. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. It . To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. It means they ripped me off, I guess. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Include the reason for the refund and any supporting documentation. This is the most crooked company I've ever dealt with. Our policy change may have come as a surprise to people. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. About WSJ. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I will never use Stub Hub again. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. Your email address will not be published. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). All of our tickets were void, fakes, frauds.
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