Buyers sometimes claim items are fake, especially designer clothes/accessories, to try to get a refund. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Your information was really helpful. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. It could be that the zip is not stitched completely straight, or the logo is not printed perfectly, or a hundred other tiny flaws in the manufacturing process which fail the scrutiny of the final quality inspector. So far I have no bad experience Customer Service did nothing but give me a run around for weeks and weeks. They take out the money before they rate the Seller and Mercari holds it. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. Commission. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. Its much better and safer for a buyer to shop at Amazon and EBay. Mercari failed to protect buyers despite what they claim. Also, its good to know that Mercari invests a lot in the safety of buyers and sellers. My direct deposits are on hold until 8/10/2018. Regulated financial products and services such as: Bonds, securities, warranties and insurance, Buying and selling gift cards or prepaid cards. Therefore, you need to make sure that the buyers/sellers are also reliable. Mercari Shipping - sell across the United States. I have, in the last week, attempted to purchase three different listings. Dont buy from Mercari. you will get the wrong item or it wont come. However, its up to the seller to either accept your cancellation request or reject it. Lastly, make sure that your feature photo stands out to shoppers navigating through the Mercari website. Authenticity guidelines - Mercari: Your Marketplace Authenticity guidelines Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! Thank You there was a lot of really good information to make a decision. I just had someone purchase some Oakley sunglasses off me and I think I'll pass on selling on there. Its much better and safer for a buyer to shop at eBay. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Selling loose (unset) precious gemstones such as rubies, sapphires, (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. How could they have known it was/is a "knock off"???? Once shipped, the seller confirms the shipment. special mailing or handling instructions must be sent using the ship on Note: Flammable or combustible liquids and any other items that require In the example you give the answer would be NO. Do note that this means you will need to provide additional identity verification. The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. In addition to that, Mercari will give you a badge of Fast responder if you chat with your shoppers within 24 hours of getting a message; which further makes you stand out as a seller. I attempted to work with the seller and received no response. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. Tip 2: Try to get as accurate of a shipping weight as possible on your listings, especially if you're selling frequently (either look up the original item online to find the weight, and/or invest in a postage scale). And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. action by third parties; Is fraudulent, deceptive, unfair or predatory; Causes or threatens to damage Mercaris reputation; Violates the terms of any bank, card or electronic funds transfer network; Results in or creates a significant risk of chargebacks, penalties, My wife bought an outfit with holes in the leggings and reported it with all the required photos. This article will be useful for anyone who wants to do business in this secondhand market. The better a description is, the higher the chance that your item will sell faster. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. And that is why for every single email they continue to send me, they are going to pay for.???? Credit card companies offer buyer protection to save you from fraudulent purchases. Amazon I never used just because I dont really like Amazon as a company. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. With this method, you buy shipping yourself through a major carrier, or from a discount shipping website like Pirate Ship (its the best discounted shipping service Ive used). Until I proved I had stopped the dispute my account was frozen. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. WHICH IN TURN CLOSED THE CASE. Still waiting for an explanation of how my card was used. of unlicensed game copies), Age restricted products or products that require a legal approval, Please try again tomorrow. What outrageous lie and l want something done. Note: For brand-name products, serial numbers or receipts must be Please contact the moderators of this subreddit if you have any questions or concerns. Sure, I save 10% on fees, but I'd rather pay the 10% to eBay for peace of mind knowing their customer service and model provides better security for both parties. The exact size, colors, prints, measurements, etc. If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. There's also a $2 fee if a direct deposit transfer is rejected by your bank. Too many times. My payment was refunded just like it supposed to be. If a seller lists a prohibited item, this is a violation of terms of service that can lead to suspension or termination of the account. And they said yes it would fit yours. This could include: "Imitation Apple earpods" My question is can I sell replica, fake, knock off items as long as my listings clearly state that the item is not authentic? So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! be received from the victim or another party, and the item may be You can even find people selling DVDs and DVD players, VCRs, and older handheld gaming systems. This is the WORST customer service I have ever seen. ', Press J to jump to the feed. After selling on the platform well over a year, here are my best tips for selling on Mercari. It does not reflect poorly on the seller who did not provide the product. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. Sellers don't sell on mercari. Hit your target markets bullseye and claim your. Only after you rate they release it. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. That I earned . But they give you 3 days to rate them. Again MERCARI IS NOT SAFE. Never send items directly from the manufacturer (avoid drop shipping). Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. Although you save a few dollars by shipping on your own, it takes more time. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! We would like to show you a description here but the site won't allow us. The easiest way to determine market price for your item, is to search your item on the platform and then review sold listings to gauge what people have recently paid for it. ), Mercari will refund him or her. Mercari takes about 11-12% of the sale and refunds you for the deposit once they decide that your item is real. I paid $26 (w/shipping) for a puzzle of a Mustang car. Truly unexpected and it seems to have ramped up since December 2021. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. Hey Bob, I have had very good experiences with Mercari so far. Thanks again Benjamin and everyone! I am completely committing too spearheading a class action suit. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. I provided proof of my item authenticity also. MY REVIEWS WILL NOT BE KIND. Then Mercari said it was over their 3 day allowance for returns. There are many online marketplaces available that allow you to sell (and buy) anything from clothing and accessories to tech and used books, and at times it can be difficult to choose the one(s) you want to work with. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. To keep the marketplace safe all sellers need to verify their identity. You can be permanently suspended from the platform if you commit serious violations such as selling illegal items, committing fraud, and repeating a violation of the Terms of Service. You have so many different sellers selling bootleg copies of movies and tv shows. Mercari sucks IMHO! Eager to learn what other sellers are saying about Mercari? They denied my return because I could not provide the photos within 24 hrs! It also did not have as much memory or hard drive space as advertised. and if you list the item again Ebay will again remove it, and to ensure you really have learned your lesson they will suspend your selling account, So don't. Question for you: Can I pay or get paid with PayPal? I always add the 3 hashtags sellers are allowed to use. An Uber driver will pick up and drop off your item to the buyer. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. Really? MERCARI REVIEW Just go to The California. Mercari sucks. Bob Taylor (Keep on Punching). I tried that, this happened. I would have sold it locally even for higher price. You must be a registered user to add a comment. now returning it for no proper reason and they approved her request. Tip 1: Just jump in and try it! How to ship on Mercari will depend on which of the four methods you selected, but in any case its very intuitive. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I have given up trying to get back my money. Hopefully they contact you about it. Dont forget to think about shipping weight and packing also! My son does not have his item or the payment for it. @chaocathy1 A tracking number is required for all items. Now that you know their marketplace guidelines, lets get to know their policies. Which is better Mercari or Depop? (I think they should improve this functionality of Mercari). If you've received a warning message from Mercari because you've listed a prohibited item or engaged in any prohibited conduct, then be wary because this can lead to temporary suspensions, account restrictions, or termination, depending on the severity of the warning or number of prior warnings received. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. How to Make Money Editing Videos in 2023 (Ultimate Guide), How to Make Money on Upwork Without Skills (11 Best Gigs), How to Make the Perfect LinkedIn Profile (Career Expert Tips), How to Invest in Real Estate without Being a Landlord, Biggest Resume Mistakes People Make & How to Avoid Them, What is House Hacking? Some shoppers might be looking to bargain, so be prepared to negotiate. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. Cant get a hold of Mercari via phone nor chat. The practice of selling "seconds" is a well established tradition for manufacturers to recover some of the cost that has gone into producing an imperfect or damaged product, rather than having to destroy an otherwsie perfectly serviceable product. Second one never arrived. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. One arrived, dead. Seasoned sellers send out offers every week if not daily to nudge interested users into purchasing. These are items that copy the styling but do not purport to be originals. When cross-selling you can tap into the benefits of all of them and supercharge your selling potential. DO NOT EVER buy using this platform. If you have a high number of cancellations or return transactions on the platform, Mercari can restrict your account until it investigates the problem. Agree with you reselling platforms dont investigate or penalize enough for replicas - and many buyers wont know the difference - including me (lol) - so I dont buy luxury that way. No way! Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-mobile-banner-2','ezslot_14',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0'); Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Mercari may not be used to sell any of the following products or services: Anything illegal Drugs including: Illegal drugs or narcotics Prescription medicines or devices, pharmaceuticals, or behind the counter drugs Products, tools, or services specifically offered or intended to be used to create or use drugs 07-05-2014 It's not only eBay policy you are violating, but federal copyright law. Items, listings, photos or content that promote or glorify hatred, Hopefully never Well today Mercari terminated my account due to fraud buyers filing false authentic claims, they cancelled 36 in progress transactions and fully refunded the buyers, even with the buyer already having the item, or is in transit. So that's that. I think Im done with this site. However, there is no guarantee that the sellers and buyers on it are also trustworthy. Mercari is also offering a Smart Pricing option, where all you have to do is set your listings price and a floor price. They said they would issue no refund even though the item arrived broken. In the U.S., it's illegal for a person to sell counterfeit merchandise. However, many products on the market are indeed "copies", but it is wrong to describe every such product as a "knock-off" when it may be simply an imperfect "second". if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'ecomsay_com-large-mobile-banner-1','ezslot_9',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. Bought 2 computers. I am very impressed with the platform and those the sellers so far. They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. The package was picked up by our regular USPS carrier on 9/28. vitamins, diet products, muscle enhancers, home remedies and homemade The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Self defense items, including military-grade items. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). You can access your listings at any time by going to your profile then go to Selling and finally to Listings. It is essential to note the item ID found in the message you received about the removed listing. They know dam$ well that youre PAYING, to sell & ship if you take those deals. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have over 100 people who have given me 5-star feedback yet no matter the case, Mercari approves returns from pop up users scamming the system. No, Mercari does not sell fake products. Never had a problem with ebay! Im also so grateful that Arslan posted such detailed info. I agree. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. Use another means to sell your stuff, if your stuff holds value. I have sold more then buy (Explained by Industry Expert), How to Promote Etsy Shops to Explode Sales in 2023.
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