Home. Make sure the petals are level with each other and on a flat surface. 20 MPH Max speed and durable 10 . It is possible to check the voltage of your battery using a voltmeter. If still showing error code, contact Customer Support for assistance. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Gotrax is known for adapting its electric vehicles to the needs of consumers. Here is a link to find the manual for your Gotrax hoverboard. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. There is no doubt that hoverboards are a popular and fun way to get around. It goes fast and I can go up big hills . If the scooter works after disconnecting the brake switch then the brake switch is defective. Gotrax recommends 3-4 hours for charging time. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. The GMAX is one of our most powerful electric scooters to date. This is a few specific actions that act as a reset for your board and can fix many common issues. I am on the hook to pay for shipping to send back their poorly made products. Scary at first. There are many possible reasons why your Gotrax hoverboard is not balancing. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. This is a few specific actions that act as a reset for your board and can fix many common issues. . As you can see here I was able to do it with my fingers. Visit our Battery Pack Load Testing Guide. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Listen or look back to see if the rear wheel is slowly spinning. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Contact: kevin@ocproscooters.com or text: 714-420-1311. It's a 36V 6 Ah battery that offers higher performance. . Max speed: 7.5 MPH. How do you check the odometer on the GXL V2? Weight: 17 pounds. 51 4.7 out of 5 Stars. For further repair and troubleshooting help please visit our repair help area. Please Note, some electric scooters share error codes. It was the front wheel so more difficult, cost 40 for replacement. But some parents may balk at spending more than $100 on an electric scooter. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. When you plug your charger into the wall, the indicator light will turn green. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. You may want to check your fuse box to see if any fuses are blown. I had my second issue within 17 business days of receiving the scooter. Apr 15, 2021 The key is to build your own vehicle with its own motor coil wire. These are as follows. Happy to help! This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! . If this does not work, replace the console. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK %PDF-1.4 % . Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. This scooter is giving a E3 Error code and the manual simply states to replace the console. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. It will display all specifications more visibly. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Brand new battery not holding charge. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 110 20 When you connect the charger to the hoverboard it will turn red to let you know it is charging. The BBB's grade of "F" still . 0000000696 00000 n GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Turns on but shows zeros no matter what. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. This was fixed with the company sending a replacement tire. This is telling you the charger is working. The motor would sometimes "sputter" (not engage) when you push down the throttle. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! A fully charged battery will have between 36 and 42 volts. 0000256654 00000 n Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. So, 3 hours for 4 bars = 45 mins of charging time per bar. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Kick stand wobbly. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). bay_blade2000 3 yr. ago That's not what I am saying at all. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. I also have a V1 and no issues. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Did you find it helpful? Shop safe on GOTRAX Official website. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Its possible that you got a defective battery. Thank you GoTRAX for fixing my 7 year olds birthday gift! Try recharging the battery pack for 8 hours. Since battery indicator has 4 bars, easy to do the math. Only tools required are the 4mm Allen wrench and a set of pliers. Step 6 Install the battery pack. Do you think most of the lower-priced scooters are having these problems? Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). A fully charged battery will have between 36 and 42 volts. Of course, with any new or growing technology there are often hiccups along the way. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Problem is from inside the tire assembly. Looking For The Best Lock For An Electric Scooter? IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream As an Amazon Associate I earn from qualifying purchases. If your Gotrax hoverboard will not turn back on you are experiencing an issue. An awesome member of our community made this guide. . It was pretty easy to do and I was impressed in the modular nature of the system. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Check Out Our Guide! I will come back and edit the post if I experience anything that you've listed. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Please contact our customer service team if you are experiencing problems or need more detailed information. Learn more about your GOTRAX from full overviews and specs to troubleshooting. 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Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Electric Scooters Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. A revolution is on the way - and Electric Scooters are leading it! Took 8 business days to fix (total of 11 calendar days). Always be sure to consult the . Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. On that same hill last week I got about 16 top speed. I kicked off the odometer began registering speed. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . You will see the LED lights start to flash. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Store the screws and hook in a safe location for later use. Once you ensure the position is correct, gently slide the pack into the tiller. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. E5 - Replace controller / replace entire product. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. When it comes to hoverboards, the magic fix-all is called recalibration. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. This may be caused by several factors, but luckily there are solutions to all of them. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Expect More. If your charger does not turn green when you plug it in, your problem may lie in your charger. Entice customers to sign up for your mailing list with discounts or exclusive offers. 0000006275 00000 n Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. 0000005863 00000 n Save my name, email, and website in this browser for the next time I comment. {k-m3gKjx If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Motor stutters with rapid jerking and wont go.. possible motor failure. I err on the conservative side, and would rather "under charge". 0000009925 00000 n After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. When you plug your charger into the wall, the indicator light will turn green. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. This problem could be caused by many different things. In this video we take a look inside a GoTrax G2 Scooter. 0000002509 00000 n Has expected us to be scooter technicians to diagnose the problems. GoTrax GKS: Specs. Include an image for extra impact. - Very dangerous as you can be cruising along and the motor completely shuts off. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. The console on the scooter displays speed in MPH, battery life, and headlight. Range: 4 miles (est) Max. 0000001330 00000 n We check over 250 million products every day for the best prices. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. If it is hard to install, stop and inspect the consoles pins under the head unit. All I've done is adjust the brake pads to prevent rubbing. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. These models of e-bike only feature an LED Display. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. When the battery is fully charged it will change from red to green. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Using caution, grab the top of the battery and begin to lift it out of the tiller. You may need a replacement battery if your current one is faulty or has sustained physical damage. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Yes, you read that right. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. I had my second issue within 17 business days of receiving the scooter. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. All electric scooter have a fuse or a circuit breaker. Find your product below and click the link to be directed to the specific information for troubleshooting. Turn the key or power switch on and engage the throttle all of the way. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. I have given up on this company doing the right thing. Include an image for extra impact. Hold down the power button for 10 seconds. k 3TXK c"b0] 3:P $% We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. We'll go through each electric scooter and the error codes that occur. If the battery is fully charged, then the issue is likely with the motherboard or wiring. . First, plug in your charger and make sure that it works before continuing. Bolts provided are rusted - poor quality control. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Front tire making a very loud noise. Of course, with any new or growing technology there are often hiccups along the way. 3. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Has refused refunds. rider weight: 154 Lbs. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Easy fix but annoying. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. 0000008779 00000 n Repair frozen GOTRAX GXL V2. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Power completely shuts off while riding. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Back fender completely broken off, bottom screw plate snapped. I cant find anyone who sells them including the gotrax website, acisneros0873 - If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Easy Fix but time consuming. Install the locking hook and the two screws into the head unit. You can recalibrate your Gotrax hoverboard by following the instructions above. Please Note, some electric scooters share error codes. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. We appreciate you customer service and willingness to do the right thing! Also if there is a critical mass here, we may be able to have the company fix their problems. 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