We asked plenty of questions, figuring 4 heads were better than 2. We fell for it almost 4 years ago and it sounds as though it has been going on for a very long time. I'm reaching out one last time before I hire an attorney to sort out this mess and cut my losses. *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. Palmera Vacation Club has been in contact with Ms. ***** File No. They can certainly be honest in that they deliver what they promise many travelers are happy with their memberships despite the risks and limitations. The reason this appealed to us, is that we were very interested in downsizing the number of timeshares in our inventory. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). palmera is a scam do not purchase from them they show you a book with go back to original rules when we joined or get out of contract. Now I'm getting $128.21 monthly auto drafted and also had to pay $1000+ RCI maintenance fees for 2021. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. The Mitchells say during the presentation they were shown first class locations for condos and hotel rooms. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. Learn More. Keep in mind, a timeshare is not a financial investment. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). We arrived at 9am along with dozens of other potential buyers. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. $12,000. Read your contract for rescission and follow those directions exactly as stated. | The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. The trading power we were supposed to have with RCI was incorrect. Offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. Called better business and state of SC. Still no return calls. You must log in or register to reply here. BBB Business Profiles may not be reproduced for sales or promotional purposes. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. Should I contact the finance company as well to let them know we have canceled the contract? He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. Book by 8/15 for travel through 12/15/22. It's clear there is no intention of honoring that. Complaint Resolution Index (CRI) Explained. Palmera you have take advantage of to many families and it is time for answers. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. Sleeps 8 . ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Where can I get more information about the class action lawsuit. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Villa del Palmar timeshare reviews show that regardless of all amenities that these resorts offer they are scam experts at what they do, the Villa group timeshare personnel know how to talk like professionals, negotiate like professionals and rob money from you like professionals, many people have fallen victim, so protecting yourself from a Villa del Palmar timeshare scam is the best thing you can do. Resolution Sought *****. If I were you I'd get out of there as quick as you can. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. I just feel so bad for all of the people that get swindled by vultures like these. We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. go back to original rules when we joined or get out of contract. Do we have any recourse to either go back to original rules when we joined or get out of contract? Read full review of Palmera Vacation Club. Theyre also applicable regardless of the comments tone. Write reviews, ask and respond to questions, He quickly started to get upset with us, making smart comments to us too (like other people on this thread). On their websites, both businesses proclaim the best deals on vacations. Location. Washington Seller of Travel Reg. I was puzzled by this statement. RCI, LLC. This was a hassle no doubt. Type in the email address you registered with. Lets say you take a week-long vacation every year somewhere new. We wouldn't budge. However, I cannot afford this. This was enough to scare us away. When you buy a timeshare, its an investment in your family and quality of vacations. According to ARDA, the American Resort Development Association, the average cost of a timeshare in 2019 is $21,445. Contacts:There are no additional contacts. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. available to us. B. brenda123129 of FARMINGTON, US. Etc. Like a free stay and Hilton money? Regards, When I called the number on the email, it took me to an automated service. Palmera Vacation Club contacts (added by reviewer) Phone number +1 888 887 2563 Address 33 Office Park Road, Suite 219, South Carolina United States Website palmeravacationclub.com Category Timeshares & Vacation Clubs View full information Most discussed complaints timeshare fraud 2 (opinions to this review) Palmera Vacation Club alternatives Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . Rental offer and rental inventory are made available by a Florida licensed entity Panorama Travel Solutions, LLC, whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. Coral Sands was sued, alleging fraud back in 2006. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. Reverse and return back to what we had, and reimburse us for the waste of our time in full. Does anyone else have experience with this and any advice? They sat us down with our salesman in a large room. Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. I am old and cannot afford to pay for this time share. Category Timeshares & Vacation Clubs. Promotional discounts and offers may not apply to all properties. Our ETA was just after 5, so I wanted to call in. A lot of robocalls are currently making this pitch. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. RCI members must redeem this exchange offer through the contact center. The Palmera membership also included a Quest Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. These may or may not be honest some are clearly outright scams, and others simply inflate the benefits and disguise the drawbacks. Also publication TIMESHARING TODAY. Check the spelling of your query. A timeshare is not what you may think it is. You May Like: What Is The Cheapest Caribbean Vacation. This business is not a member of Business Consumer Alliance. TUG saves owners more than $20 Million dollars. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. Cancel.We want out of Palmera. Offer can be redeemed multiple times during the offer period, but cannot be combined with any other discounted exchange fee offer and excludes internal exchange vacations and exchange plus inventory. Please let me know about a class action lawsuit against Palmera if one exists. Load More; Browse for Rent Browse for Sale Add Your Property. No. We tried to fight it at that time, but we had signed a contractual agreement. This allows us to verify that our reviews come from real guests like you. Taxes, additional fees and charges may apply. Can any body help me? Did they give you any bonus items ? According to law enforcement officials, oftentimes the promised discount and savings never materialize: The promoters provide prices that are no better than travelers can buy openly, through a wide range of discount sources, and the promised dream vacations never seem to become available. Click here to get notifications about new complaints of Palmera Vacation Club. Websites:There are no additional web sites. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The lady I spoke too had no interest. Scam Clue 2: A promotion claiming youve won something. Nothing has been done and calling makes it clear no one cares. Somehow he was trying to make us believe that a $400 monthly payment (the loan), along with the annual fee, along with $179 to book a place was the same thing as when we pay out of pocket to go on a family vacation of 4. Your contribution should be yours. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. Palmera has an "F" rating with the BBB. We said that we prefer to rent houses when on vacation instead of staying in condo communities. Palmera Vacation Club Members Association, Inc. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. All Rights Reserved. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. All-Inclusive resorts may charge a mandatory all-inclusive fee. The room was filled with small desks and chairs each filled with potential buyers and their salesmen. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. I am still suffering with cancer issues and cannot pay my medical bills. I told them I was waiting on a check from them to pay off my old time share. Claim it and get a lot of features. He then continues to berate our decision to cancel and even made some jabs about where we are from (Cleveland, Ohio). This complaint was posted by a verified customer. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. Make sure any club youre considering can pass an easy scam test. Help please. The Mitchells signed a one year contract with Vacation Inspirations at a price tag of more than $5,000. The travel prices the salesman Contributions should be appropriate for a global audience. Our records indicate the company failed to respond to the one complaint brought to its attention. Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. Bottom line: Palmera VC is a scam. I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. It was basically, sorry sucker attitude. I called in late November and was told that my dates were not open to call again in January. Hawaii Seller of Travel Reg. Others, however, pose a big financial risk. Vacation Club membership. to the resort just about 1 year later and went to the sales office Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Rental: CST: 2081369-50. Registration as a Seller of Travel does not constitute approval by the State of California. This fact does not disparage the company in any way. At least I can dispute the credit card charges. If you didnt knowingly sign up for a sweepstakes run by some outfit that had terms and conditions you agreed to, any out-of-the-blue winner notification is almost surely a scam. We want you to share your story, with both the good and the not-so-good. Login. All-Inclusive resorts may charge a mandatory all-inclusive fee. On our way down to Hilton Head, we were a little bit behind schedule. Start a new search, then select a related item from the autosuggest. Book by 8/15 for travel through 12/15/22. and told them we wanted to cancel the contract or they could Read full review of Palmera Vacation Club. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Desired outcome: Respectfully, Member Services DepartmentPalmera Vacation Club. After being told they could take a trip to Hawaii, the couple went back home to Alabama. get quotes and more. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. We bought 3,000 points for around $13K. The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is an absolute fiasco and I demand this matter be resolved immediately by returning my 2 RCI timeshares, $9K + closing costs +/-$1100 for monthly bank drafts. All content should be genuine and unique to the guest. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered. NEARBY AMENITIES. Nov 15, 2016. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Have you tried contacting them? We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Sounds like your bases are covered. It has been over 9 months. No. Is this your company? And can't book anything. Click here to explore the Palmera Portfolio. He didn't listen to anything we said at all. International Association of Better Business Bureaus. We stayed at the Island Links and attended a timeshare presentation. Box 7602, Hilton Head Island, SC 29938. Reply. The latest review amount billed was posted on Feb 28, 2023. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses. We were introduced to a conversion-type program, where currently owned-vacation properties would be taken over by Palmera, and points within those timeshares would be converted and used to purchase a timeshare at Palmera and Palmera would take over your previously owned properties, never was it mentioned that the previously owned properties would be listed until resold. Write reviews, ask and respond to questions, The comments included "So you like throwing your money away?this is money you already spend on your vacations". How do they get away with this? Desired Settlement: cancellation of contract with no negative credit report filing. Other restrictions may apply. I have tried multiple times and never receive a response from the request. In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. Recommended Reading: Best Places To Invest In Vacation Rental Property. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. Has that happened to anyone else? RCI, LLC is not responsible for any activities or services provided third party providers. 2023 RCI, LLC. Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. With the average cost of a timeshare, you will have already made up what you paid for and more! There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. The most helpful contributions are detailed and help others make better decisions. My decision to purchased was based on lies. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Good luck! Advantages to us so we were told: lower We purchased points with Palmera Vacation Club and the salesman told us we could get a 3 bedroom unit with our points at Coral Springs. We retained Verified customer. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? Type in the email address you registered with. They to used the same ploy of telling you they would sell your old timeshare thru VSI and you would get a check to pay for your Palmera / Vacations Anytime membership. (free membership giveaway for every 50 subscribers!). We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. The savings and perks are clear. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. Emails found on company website members@palmeravacationclub.com 100% Support 0 0 Palmera Vacation Club website Login to participate on the website. Existing reservations cannot be canceled and reconfirmed under this discounted travel offer. We haver never used this vacation club in 4 years since we purchased it because apparently buying 3000 points will not get you anything and when it was off season you couldn't find a rental still without buying more points. She gets rude too and tells us she guesses we just like to waste all of our money. In Share your photos and videos with others to prove the truth of your words. Theyre selling pie in the sky, and Marie Callender is better at making pies. Useful. we are convinced we made a BIG mistake and composed a letter to cancel the contract. Here it is a year and 1 maintenance fee later, no bye bye timeshare. The travel prices the salesman The complaint has been investigated and resolved to the customers satisfaction. We were lucky and did not fall for their lies (in 2011). Scam Clue 3: A promotion claiming youve been specially selected for membership. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. After about another hour, I finally got through to the right person. Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. BBB reports on known marketplace practices. Desired outcome: Check the complaint history, rating and reviews on this company. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). Theres a lot of noise out there. We were blatantly lied to about our purchase. Nothing is free. If you enjoy the TUG website/forums or found value in the information you learned from TUG. Claim it and get a lot of features. Recent Reviews Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. With points, you have the utmost flexibility with booking trips where and when you want. Seller of Travel Reg. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. 213. Reporter3228572. I am thankful that the only financial information I gave was our credit card. Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club.
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